Privacy policy


March 2024 version.


In the course of operating the website, Kiem 2050, its affiliated companies and/or its representatives (hereinafter "Kiem 2050") may collect personal data. This data will be processed in accordance with the purposes for which it was collected.

The processing of personal data by Kiem 2050 is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("General Data Protection Regulation"), which aims to protect the privacy of individuals in connection with the processing of personal data.

The purpose of this document is to provide information on how Kiem 2050 collects, processes and shares personal data relating to users of the site who fill in a contact form, and on the rights of these individuals with regard to the processing of their personal data.

● Purpose and aim of processing

The personal data requested from the customer when placing an order is essential for the order to be placed. The information collected will be incorporated into Kiem 2050's database in the form of a "customer file" and will be used for the purposes of invoicing, processing orders and compiling statistics. The customer expressly authorises Kiem 2050 to share this information with partners and subcontractors who may carry out services on its behalf.

● Type of data collected

In the event of a request by the user for general contact or with a view to drawing up a quotation, the site must collect the gender, surname, first name, e-mail address, sector concerned, postcode and town of the place of service, or the user's place of residence, as well as the free-form message entered by the user. Depending on the user's choice, the telephone number may also be collected, as well as the number and street name of the place of service.

This data is transmitted to Kiem 2050 by secure electronic means, so that the user can be contacted again. This data is stored in Kiem 2050's electronic messaging software.

The collection of this data is essential and necessary for the conclusion of any contract.

The same data is collected and transmitted under the same conditions to Kiem 2050 when an application is submitted via the contact form.

● Data retention period

The retention period for personal data differs according to the categories of personal data collected and extends for as long as required or authorised by law. Customers' personal data is kept for at least the duration of the contract concluded between Kiem 2050 and the customer.

When the processing of personal data is no longer necessary for the purposes for which it was collected, Kiem 2050 will delete the personal data in question.

● Data controller

The website is under the responsibility of the company :

Kiem 2050 14 Rue Eugène Ruppert L-2453 Luxembourg

- Rights of persons whose data is collected

Right of access: it is possible to request communication of all the data concerning you.

Right to object: it is possible to object at any time to the processing of personal data if this is legally required in order to pursue the legitimate interests of the data controller or to perform a task in the public interest, provided that you can prove that you have a legitimate interest in objecting to such processing.

Right to data portability: it is possible to retrieve the data communicated to Kiem 2050 free of charge and, where appropriate, to transfer it to another organisation. This right only applies if the data processing is carried out using automated processes and if it is based on your consent or on a contract between the customer and Kiem 2050.

Right of rectification: you may request that your personal data be rectified if it is inaccurate, incomplete or out of date.

Right to erase data ("right to be forgotten"): it is possible to request the erasure of certain data if their retention is no longer justified, i.e. if there is no legitimate reason.

Right to limit data processing: you may request that data processing be limited or blocked if, for example, the data collected is inaccurate or irrelevant.

Any complaint in connection with the aforementioned rights must be made in accordance with the legislation in force (by simple request by e-mail to the address, via the general contact form or by post to the address at the registered office of Kiem 2050, providing proof of identity and a legitimate reason if required by the regulations in force.

You can also contact the Commission Nationale pour la Protection des Données (CNPD) ( using the following details:

Commission Nationale pour la Protection des Données 15, Boulevard du Jazz L-4370 BELVAUX Tel: (+352) 26 10 60 - 1 Fax: (+352) 26 10 60 - 6099 Tel: 01 53 73 22 22


The operation of a website often requires the use of cookies. These cookies are called "cookies".

The information collected via cookies is processed and protected in accordance with the provisions of Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector ("Directive on privacy and electronic communications"), transposed by the Act of 30 May 2005 on the processing of personal data and the protection of privacy in the electronic communications sector, as amended.

● What are cookies?

Cookies make it possible to read and collect information relating to the browsing habits of website users and to recognise them when they return to the site. In this way, they make it possible to offer them personalised services and content, in particular to remember the language they had previously chosen or the products for which they had requested a quote during a previous connection.

● What cookies are used?

There are two types of cookies:

So-called "essential" cookies are intended exclusively to carry out the transmission of a communication via an electronic communications network, or strictly necessary for the supplier to provide an information society service expressly requested by the subscriber or user. So-called "non-essential" cookies are those that make it possible to recognise the user of the site and in particular to remember their preferences and choices.

● Consent of the site user

Consent is defined as any manifestation of free, specific and informed will by which the person concerned accepts that personal data concerning him or her may be processed.

Essential cookies do not require the site user's prior consent. By connecting to the website, the website user consents to the use of these cookies. If this is not the case, the site user must refrain from consulting the site. Non-essential cookies, on the other hand, require the site user to be informed and then to give their prior consent to their storage or reading. The site user's consent must be expressed by a declaration or by a clear positive act in order to constitute an unequivocal indication of the individual's wishes. To this end, as soon as the individual logs on to the site, a banner with information on the use of cookies appears and expressly allows the individual to choose whether to accept or refuse the use of cookies, respectively allows them to set and manage their use.

● Cookie retention period

Cookies used to link a user's actions during a browsing session are retained for the duration of the browsing session. In other words, these cookies are generated and retained as long as the user has not closed their browser. As soon as the user closes the browser, all session cookies are deleted.

Persistent cookies, which are used to recognise an existing user or to generate statistics on how the user uses the site, remain in the browser and will be read by each time the user visits the website. These cookies are retained for 12 months from acceptance of the cookie management policy.

Third-party cookies collected for the purposes of analysis and compiling statistics with a view to improving our website and services are not subject to the control of either as regards their use or the use made of them and is in no way responsible for their use on your terminal.

● How can I deactivate cookies?

It is possible to delete, block or deactivate cookies, particularly third-party cookies, via the settings of the browser used by the site user. In most cases, cookies can be managed via the "help" section of the browser, particularly with regard to the types of cookies blocked, the websites concerned, as well as previously stored cookies and their possible deletion.

Il est par exemple possible de gérer les cookies en fonction du navigateur utilisé à travers les liens ci-dessous :

- Chrome:
- Firefox:
- Internet Explorer:
- Safari: ne sera pas responsable du dysfonctionnement ou de la perturbation du site en raison du rejet ou de la suppression des cookies nécessaires à son bon fonctionnement.

Pour tout renseignement concernant notre politique de cookies, vous pouvez nous contacter à l’adresse email


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